The NWTL Helpdesk Portal is the official internal support system for all NWTL Group staff
across Papua New Guinea. It gives every employee a simple, organised way to raise issues,
request services, and get the right team working on their problem — fast.
🆕 Support Categories
💻 IT & Systems
👥 HR
🏢 Property
💸 Finance
🛡 Compliance
📁 Admin
1
Sign In
Use your existing Yumi App credentials. No separate account needed. New staff can register below if they don't have a Yumi account yet.
2
Submit a Ticket
Choose the relevant department — IT, HR, Finance, Property, Compliance, or Admin — describe your issue or request, and submit. Attach screenshots or documents if needed.
3
Get Assigned & Updated
Your ticket is automatically routed to the right team. You'll receive updates directly in the portal and via email as your request is progressed.
4
Track & Close
Monitor the status of all your open and resolved tickets from your dashboard. Once resolved, confirm the fix and the ticket is closed — keeping a full audit trail.
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Response Commitment: Critical IT and system issues are prioritised for same-day response. All other requests are acknowledged within one business day. Use the portal's priority selector when submitting your ticket to flag urgency.
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