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About the NWTL Helpdesk

The official staff support portal for NWTL Group — Papua New Guinea

ℹ  Overview

The NWTL Helpdesk Portal is the central support platform for all NWTL Group staff across Papua New Guinea. It provides a fast, organised way to raise and track support requests across six departments — all in one place, accessible from your browser or our Android app.

🆕  Support Categories

💻
IT & Systems Hardware, software, network access, and system issues
👥
HR & Leave Leave requests, HR queries, and staff matters
🏢
Property & Assets Facilities management and asset requests
💸
Finance & Budget Finance requests, approvals, and budget queries
🛡
Compliance & Risk Policy, compliance, and risk management queries
📁
Admin & Documents Administrative requests and document processing

⚙  How It Works

1
Sign In

Use your existing Yumi App credentials. No separate account needed. New staff can register if they don't have a Yumi account yet.

2
Submit a Ticket

Choose the relevant department, describe your issue or request, and submit. Attach screenshots or documents if needed.

3
Get Assigned & Updated

Your ticket is automatically routed to the right team. You'll receive updates in the portal and via email as your request is progressed.

4
Track & Close

Monitor all your open and resolved tickets from your dashboard. Once resolved, confirm the fix and the ticket is closed with a full audit trail.

✅ Response Commitment: Critical IT and system issues are prioritised for same-day response. All other requests are acknowledged within one business day. Use the priority selector when submitting your ticket to flag urgency.

🔗  Access & Download

Web Portal helpdesk.pngnwtl.com
Access from any browser on desktop or mobile.
Android App Available for download directly from the portal login page.
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